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Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem. But, the growing percentage of...

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How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For example, callers interacting solely with...

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Customer Experience matters in Utilities

Markets change and so do customers. They are becoming more demanding with their time and want things easy as they deal with companies. Customers are expecting more personalized services and are...

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Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are an assortment of vendors and...

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Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming more and more apparent:...

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How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is essential to this generation. Hence we need...

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Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it appears in contact centers or call...

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Three Pillars of AI for Contact Centers

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This means that the solution must utilize at least...

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Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of past customer interactions with...

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How to Address Some Common Unified Communication Challenges?

Unified Communications are enhancing business processes across the world by integrating different communications channels, systems, networks, and applications. There are several benefits that unified...

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How Unified Communications is Benefitting the Business World

Good communication is paramount to the seamless functioning of any organization. Without it, the business and the employees will likely struggle to realize their full potential. Unified communication...

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Push-To-Talk over Cellular Systems and Wi-Fi – Boosting Efficiency across...

With the goal to achieve seamless communication all along the business hierarchy, many businesses around the world are switching from land-mobile-radio (LMR) to push-to-talk over cellular systems and...

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